Logoff hanging up in horizon for some users

Horizon 7.8
Windows 10 1809

Some users logging out get hung up . Rdp to session shows explorer.exe process stuck, force killing explorer allows logoff process to complete. Any thoughts what could be causing this?

This is a new pool for these users , the previous pool was windows 10 ltsc, which is also build 1809 so I’m confused on the cause. I’ve tried reinstalling the view agent. No help.

View Reddit by kanid99View Source


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  1. I had something similar. Opened a ticket with VMware. Spent weeks of sending logs to different engineers only to be told it’s a Microsoft problem. I ended up making a script that runs once a day and resets the VM if there is a stale session.

  2. We had an issue where folks wouldn’t be logged off fully and the VMs would become unavailable. We fixed it by applying the following registry settings via GPO:

    Update: HKCU\Control Panel\Desktop\AutoEndTasks (Type Reg_SZ, Value 1)

    Update: HKCU\Control Panel\Desktop\WaitToKillAppTimeout (Type Reg_SZ, Value 20000)

    Completely eliminated user complaints for this specific issue.

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