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New licence and upgrade from 12 to 15 |VMware Communities

Hi all,

 

I am having trouble with my VM Workstation Pro

 

My original licence provided the university expired days before lockdown.  With the lockdown easing, I have my new licence, and I am unable to use it due to the message below.

 

 

 

I am unable to remove/uninstall or upgrade/install a new version due to not having the correct installation package.

 

I have searched through all VM related folders and found a folder with installation packages but not that particular one.

I continued to run a search in all the drives and still unable to find the above installation package.

 

I have followed online help and tutorials, and I am still unable to update or install a new version of VM Workstation Pro.

 

I would be grateful for any advice on how to remedy the situation.

 

Thank you in advance for your assistance.

 


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