The programs is called CaseWare Working Papers 2018. I have tried installing it directly on the image and as an app volume. When it’s installed directly on the image, it will work fine as long as the logged in user doesn’t have any app volumes assigned. The second an app volume is assigned and the program is launched, the attached error appears. Restarting the program does work, but people are going to be concerned seeing this message over and over. If the program is installed as an appvol, the program cannot fix itself.
I have spoken with the software’s support and they tell me this error normally pops up after a Windows 10 update breaks some symbolic registry links. We however are using Windows 7, and it’s not an update issue. The symptoms only manifest when the App Volumes Agent Services is running. I have tried to copy the reg keys it supposedly changes after pressing Yes on the error message, but that doesn’t help.
I’m wondering if there is a way to capture the symbolic link changes and manually have UEM do them on log in, or if there is some way to not have Appvolumes effect this program. It’s a key program to our business and has completely stalled our Horizon roll out.
I know it’s a long shot but any help is greatly appreciated.
To see the full content, share this page by clicking one of the buttons below