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Hi Community out there,

 

We are facing problem on some of the thin-clients of particular site even the others are working pretty fine on the same site.

HP Thin-Clients used to connect VDI via VMware Horizon Client versio 4.8.0 but some of the clients are getting error while connecting to remote desktop.

 

Following is the error:

 

If we see from the VMware Horizon Administrator page, computer which is assigned to that client shows status is okay without any error.

 

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] Services::AuthInfoLoadCallback : Windows_Password Callback: Entry.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] Services::AuthInfoLoadCallback : Windows_Password Callback: Exit.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::AuthInfoCallback : Windows_Password Callback: Entry.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::AuthInfoCallback : Windows_Password Callback: Exit.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::TaskDoneCallback : CdkGetConfigurationTask Callback: Entry.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::ShouldCreateBrokerCacheDir : Broker protocol major version: 14.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::ShouldCreateBrokerCacheDir : Client default protocol major version: 14.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::TryToCreateBrokerCacheDir : Create the cache dir for the broker ‘vdi-connect-b.c2000.local’.

2019-10-07 15:29:03.308+01:00 INFO (1328) [libcdk] Broker cache dir will be: C:UsersAdminAppDataLocalVMwareVMware Horizon View ClientApp Cache53fc9c9e-92b1-4cfb-907c-b7f10d53f322.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::CreateBrokerCacheDir : Successfully created the cache dir for broker ‘vdi-connect-b.c2000.local’.

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] BaseServices::TaskDoneCallback : CdkGetConfigurationTask Callback: Exit.

2019-10-07 15:29:03.308+01:00 INFO (1328) [libcdk] TaskCombiner: CdkGetConfigurationTask(DONE) removed, group task num:0, total task num:3.

2019-10-07 15:29:03.308+01:00 INFO (1328) [libcdk] TaskCombiner: SetResult for CdkGetConfigurationTask(DONE).

2019-10-07 15:29:03.308+01:00 INFO (1328) [WinCDK] utils::ParseServerUrl : User provided non-https URL ‘vdi-connect-b.c2000.local’.

2019-10-07 15:29:03.339+01:00 INFO (1328) [WinCDK] AuthDlg::OnInitDialog : [User] Enter Init.

2019-10-07 15:29:03.355+01:00 INFO (1328) [WinCDK] AuthDlg::UpdateWindowState : Update auth dialog. The auth type is CDK_AUTH_INFO_TYPE_WINDOWS_PASSWORD.

2019-10-07 15:29:03.371+01:00 INFO (1328) [WinCDK] AuthDlg::OnInitDialog : [User] Exit  Init.

2019-10-07 15:29:41.417+01:00 INFO (1328) [WinCDK] AuthDlg::OnOk : [User] Enter Windows_Password:Ok.

2019-10-07 15:29:41.432+01:00 INFO (1328) [WinCDK] AuthDlg::OnOk : [User] Exit  Windows_Password:Ok.

2019-10-07 15:29:41.432+01:00 INFO (1328) [libcdk] Send request successful: 04754128

2019-10-07 15:29:41.479+01:00 INFO (1328) [libcdk] Verify server’s certificate for Request 047B61D8

2019-10-07 15:29:41.479+01:00 INFO (1328) [libcdk] Find rpc request 047B61D8 from list

2019-10-07 15:29:46.479+01:00 INFO (1328) [libcdk] Alt name 1 matches hostname vdi-connect.local

2019-10-07 15:29:46.479+01:00 INFO (1328) [libcdk] Found a valid EKU: TLS Web Server Authentication

2019-10-07 15:29:46.526+01:00 INFO (1328) [libcdk] CdkRpc_HandleResponsesAsync: Handle Response with rpc call id: 2.

2019-10-07 15:29:46.526+01:00 INFO (1328) [libcdk] Got a response to request 2.

2019-10-07 15:29:46.542+01:00 WARN (1328) [libcdk] CdkClientInfo_GetClientHWID: Retrieve client hardware id with error: 0x00000002.

2019-10-07 15:29:46.542+01:00 INFO (1328) [libcdk] Failed to open license metadata registry with error 2.

2019-10-07 15:29:46.604+01:00 WARN (1328) [libcdk] GetUserNameExW failed with code: 1332.

2019-10-07 15:29:46.604+01:00 INFO (1328) [libcdk] TaskCombiner: CreateRequest for CdkGetTunnelConnectionTask(REDY).

2019-10-07 15:29:46.604+01:00 INFO (1328) [WinCDK] BaseServices::TaskDoneCallback : CdkSubmitWindowsPasswordTask Callback: Entry.

2019-10-07 15:29:46.604+01:00 INFO (1328) [WinCDK] BaseServices::TaskDoneCallback : CdkSubmitWindowsPasswordTask Callback: Exit.



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