VMware remote control Error.

IN Vmware horizon when I search for a user and click remote assistance in their session I get the below error on the users end on the VDI.

MSRA.exe – bad Image

C:WINDOWSSystem32ftsti.dll is either not designed to run or windows or it contains an error….



After doing some research I found the below reg keys. The below reg keys will “fix’ the issue. The error does not show. However, I feel like its just because its bypassing some type of check.

Source: https://discussions.citrix.com/topic/405288-problem-with-windows-remote-assistance-windows-10-1903%E2%80%8E/

Create the below keys:

[HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionImage File Execution Optionsmsra.exe]




Does any know what is causing this error and why those reg keys get ride of it? Seems to be something only effecting 1903 builds…. And both VDI solutions with VMware and citrix.

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